Shipping policy

Shipping Policy — [TheeOneCollection]

Overview
- Orders are fulfilled and shipped by our supplier. We do not handle physical fulfillment in-house.

Processing time
- Orders are processed by our supplier within [1–3] business days after payment clears (excludes weekends and public holidays). If your supplier’s processing time differs, replace this range.

Shipping methods & delivery estimates
- Standard Shipping: [5–10] business days after dispatch.
- Expedited Shipping: [2–4] business days after dispatch (if available).
- International Shipping: [10–25] business days after dispatch (times vary by destination and customs).
- Exact carrier and service depend on your supplier and destination.

Shipping costs
- Shipping fees are calculated at checkout based on order weight/dimensions, destination, and the shipping option selected.
- Free standard shipping on orders over [£/$/€ XX] (optional — remove or change as needed).

Dispatch & tracking
- Once your supplier ships the order, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.
- If you do not receive a tracking number within [3] business days of order confirmation, contact us at [onecollectionthee@gmail.com].

Customs, duties & taxes
- International orders may be subject to import duties, taxes or customs fees levied by the destination country. These are the customer’s responsibility and are not included in shipping charges.
- Delays due to customs clearance are outside our/supplier’s control.

Address changes & failed deliveries
- If you need to change your shipping address, contact us as soon as possible at [onecollectionthee@gmail.com]. We may not be able to update the address after the supplier has dispatched the order.
- If a package is returned to sender due to an incorrect address or failed delivery, additional reshipment fees may apply.

Lost, stolen or damaged packages
- If your tracking shows delivered but you did not receive your package, check with neighbors and your local post office first. If still missing, contact us and we’ll work with the supplier/carrier to investigate.
- For damaged items, retain packaging and photos of damage and contact us within [7] days of delivery. We’ll coordinate a claim with the supplier/carrier and arrange a replacement or refund per our Returns Policy.

Partial shipments
- Some orders may arrive in multiple parcels. You will receive a tracking number for each shipment as they are dispatched.

Returns & exchanges
- Returns and exchanges are handled per our Returns Policy: [link to Returns Policy]. If the supplier requires return to a specific address, we will provide those instructions.

Questions
- For shipping questions or issues, email [onecollectionthee@gmail.com]